Privacy Policy

1. Overview

This Privacy Policy explains how MOONLU (“MOONLU,” “we,” “us” or “our”) handles personal information when you visit moonluco.com, contact us, or discuss a wholesale, private-label or ODM/OEM project. It applies to information collected through this website and related business communications.

Specific quotations, order confirmations, supply agreements or local laws may provide additional terms. Where required, those more specific terms will apply alongside this Policy.

2. Information We Collect

Information you provide directly

• Contact and business details, such as your name, company, job title, email address, telephone number or WhatsApp contact.
• Inquiry and project details, including product categories, target market, estimated quantities, specifications, colors, patterns, logos, packaging requirements and requested timelines.
• Files and materials you choose to send, such as artwork, brand assets, reference images and product documents.
• Correspondence and commercial records created while we discuss samples, quotations, orders, shipping or after-sales matters.

Information collected automatically

When you use the website, hosting, security and analytics technologies may collect technical information such as IP address, browser and device type, operating system, approximate location, referring page, pages viewed, timestamps and cookie or similar identifiers.

3. How We Use Information

We use personal information only where reasonably necessary for legitimate business purposes and as permitted by applicable law. These purposes include:

• Responding to inquiries and taking steps requested before entering into a commercial agreement.
• Evaluating product, wholesale, private-label and ODM/OEM requirements.
• Preparing quotations, samples, specifications, production plans and shipping arrangements.
• Managing business relationships, records, quality matters and customer support.
• Operating, securing, troubleshooting and improving this website.
• Complying with legal obligations and protecting our rights, users and business.

Depending on your location, the legal basis may be performance of a contract or steps before a contract, legitimate interests, compliance with law, or consent. Where processing relies on consent, you may withdraw it at any time.

4. Cookies & Sharing

Cookies and similar technologies

This website may use necessary cookies for security, session management and core functionality, together with limited performance or analytics technologies. You can control cookies through your browser settings. Disabling certain cookies may affect how the website functions.

When information may be shared

We may share relevant information with trusted service providers that support website hosting, email, security, analytics, file storage, professional advice, payments, logistics or project delivery. If an inquiry becomes an order, information may also be shared with production, inspection, packaging and shipping partners as reasonably required.

We do not sell or rent personal information. We may disclose information where required by law, to protect legal rights or safety, or in connection with a business reorganization, subject to appropriate safeguards.

5. Retention, Security & International Transfers

Retention

We retain information for as long as reasonably necessary to respond to inquiries, manage projects and commercial records, meet legal or accounting obligations, resolve disputes and enforce agreements. When information is no longer required, we take reasonable steps to delete or anonymize it.

Security

We use reasonable administrative, technical and organizational measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure, and you should avoid sending unnecessary sensitive information through ordinary email or website forms.

International transfers

MOONLU serves international customers, and service providers or project partners may process information in countries other than your own. Where applicable law requires it, we use appropriate contractual or other safeguards for such transfers.

6. Your Rights

Depending on the law that applies where you live, you may have rights to request access to, correction of, deletion of or restriction on the use of your personal information; object to certain processing; receive a portable copy; withdraw consent; or complain to a data-protection authority.

To submit a request, contact wmw8462@gmail.com. We may need to verify your identity and clarify the scope of your request. Some information may be retained where required by law or necessary for legitimate legal claims.

7. Children, External Links & Policy Updates

Children

This website is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children through this website.

External links

Links to third-party websites or platforms are governed by their own privacy practices. MOONLU is not responsible for the content or privacy practices of those third parties.

Updates

We may update this Policy to reflect changes in our practices, services or legal requirements. The revised version will be posted on this page with a new “Last Updated” date.